CONFIDENTIALITY AND PERSONAL INFORMATION PROTECTION POLICY
Autobus Fleur de Lys attaches the highest importance to confidentiality and the protection of personal information collected by technological means. We collect, use and disclose personal information on a daily basis for the purposes of providing our services. Privacy is of the most important concern to us. We therefore adhere to the highest ethical standards when processing all information, particularly personal information.
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This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. By providing personal information to us (through our website, by completing an event entry form by email, in person or by telephone), you agree that it will be processed in accordance with what is set out in this Privacy Policy, and you authorize Autobus Fleur de Lys, its third parties and its service providers to process your personal information for the purposes set out below.
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This Privacy Policy does not apply to third party websites which can be accessed by clicking on links on this website, Autobus Fleur de Lys is in no way responsible for the with respect to such third-party websites. If you follow a link to a third party website, that third party will have its own privacy policies which you should review before submitting any personal information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect and process different types of personal information in the course of our business and provision of services, including:
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professional and/or personal contact details, such as first name, last name, address(es), email address(es), date of birth and telephone number(s);
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information relating to marketing and communications preferences, as well as related information such as dietary preferences, comments and survey responses;
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information relating to contribution history, participation in organizational events, billing and financial information, such as a billing address, bank account information or payment data;
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service information, such as details of services we have provided to you;
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information about your professional title, your family ties;
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recruitment information, such as a curriculum vitae, education and employment history information, details regarding professional affiliations and other information relevant to recruitment;
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website usage information and other technical information, such as details regarding visits to our websites, your interaction with our online advertising and content, or information collected through cookies and other tracking technologies;
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any other personal information provided. Please note that if you provide us with personal information about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have properly notified them that you are providing their personal information to us. information and to have obtained their consent to such communication of information;
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where applicable, evidence of the consent given to us (date, time, means), in circumstances where such consent is necessary for the processing of personal information;
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credit card information will only be used for payment purposes if applicable. They will be kept for the time necessary to provide services and will not be used for any other purpose, either by our financial service providers or by us.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information from you and during our interactions with you, as follows:
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When you register for events, training and newsletters;
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When purchasing online if applicable;
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When creating an account;
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During the provision of services that we render to you;
We also collect publicly available information including on public platforms, including our website.
HOW DO WE USE PERSONAL INFORMATION?
We may use personal information in any of the ways set out below, with your consent or, where applicable, another legal basis. In each case, we indicate for what reasons we use your personal information:
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To provide our services and to conduct our business, administer and carry out our services, including to carry out our obligations arising from any agreement entered into between you and us.
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To make our websites easier to use and to ensure that content is relevant and to ensure that content on our websites is presented in the most effective way for you and your device.
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For marketing and business development purposes – to provide details of new services, information on developments in our organization and industry and invitations to seminars and events where an individual has opted in to receive such information.
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For research and development purposes (including from a security perspective) – to conduct analysis to better understand our customers' service and marketing requirements and to better understand our organization and develop our services and our offers.
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For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the role they may be applying for.
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To meet our legal, regulatory or risk management obligations.
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To prevent fraud and/or conduct other background checks that may be required at any time under applicable law or regulation and/or best practices (if false or inaccurate information is provided or if fraud is noticed or suspected, information could be transmitted to fraud prevention organizations and could be recorded by us or by such organizations). When we process special category personal information, we may also rely on important public interest (prevention or detection of crime) or legal claims;
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To enforce our rights, to meet our legal or regulatory obligations regarding the communication of information or to protect the rights of third parties.
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To ensure we get paid – to collect payments owed to us and, where applicable, to enforce such collections through debt collection agencies or other legal means ( including taking legal action).
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In order to reorganize or change our organization – if we undertake a reorganization (for example, by merging, consolidating or divesting part of our mission), we may need to transfer some or all of the personal information to an applicable third party ( or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as those set out in this Privacy Policy or for the purposes of analysis of any proposed reorganization. In such a situation, we will take all possible means to ensure the protection and security of personal information.
WHO DO WE SHARE PERSONAL INFORMATION WITH?
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employees for the purposes of recruiting human resources, volunteers and the purposes of soliciting financial or other contributions;
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third party service providers and/or partners, including those who provide us with online payment, database analysis, website, application development, hosting, maintenance and other services. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to these service providers to only that information that is reasonably necessary to enable them to perform their functions, and our contracts with these service providers require them to safeguard the confidentiality of this information;
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government authorities and law enforcement agencies where required by applicable laws. For greater clarity, we may disclose personal information and other information if we are required to do so under laws, including tax laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies.
We will only use personal information for the sole purpose of fulfilling the primary purpose and applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.
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When you visit our website, these third parties may use cookies, web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on the website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertising based on your interests. You can view cookies and destroy them if you wish. So you have full control. We advise you to refer to your browser settings to make the appropriate changes.
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If you would like third party sites to store cookies on your hard drive in order to provide you with targeted advertising, you can enable this option.
HOW LONG DO WE KEEP PERSONAL INFORMATION?
We will only retain personal information for as long as necessary for the purposes set out in this Personal Information Privacy Policy and to comply with our legal and regulatory obligations.
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ACCESS AND SECURITY
Your personal information is kept using secure solutions.
Before disclosing personal information to a third party, we contractually require that the third party take necessary steps to protect that information.
Only our employees who need access to your personal information in the course of their duties will have access to it. These employees have been trained to handle this information appropriately and in accordance with our strict confidentiality standards. We use all reasonable efforts to prevent the loss, misuse, unauthorized disclosure, modification or destruction of information.
We follow generally accepted industry standards to protect the information submitted to us, both when transmitted and once we receive it. We maintain appropriate physical, technical or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, misuse or other unlawful form. processing of personal information in our possession. We have taken steps to ensure that the only personnel who have access to your personal information are those who have a need to know it or whose duties reasonably require the information to be known.
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However, no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the violation of our physical, technical or administrative safeguards.
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If a confidentiality incident occurs affecting your personal information, we undertake to notify you as soon as possible. We will take reasonable measures to reduce the risk of harm being caused and prevent new incidents of the same nature from occurring.
YOUR RIGHTS
You have the possibility to refuse, modify and consult your shared data and request its deletion. If you have any questions or concerns, wish to exercise your rights, or wish to file a privacy complaint, please contact the Privacy Officer:
Stephanie Morneau
Bus Fleur-de-Lys
2591, Avenue de la Rotonde, Lévis, Quebec, G6X 2M2
Phone: 418-832-7788
Fax: 418-832-7988
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HOW DO WE UPDATE THIS PRIVACY POLICY?
We may change the content of our websites and the way we use cookies without notice and, therefore, our Privacy Policy and our Cookie Policy may be modified from time to time in the future. We therefore encourage you to review them each time you visit the Website in order to remain informed of how we treat personal information.
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This policy was last updated on November 14, 2023
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POLICY ON THE USE OF COOKIES AND PIXELS
In order to offer an optimal browsing experience on our site, we use cookies (also known as cookies). These files are used for various purposes, for example, to dynamically adapt the content of the site to your browsing habits.
CONSENT
By using our website you consent to the use of cookies in accordance with this Cookie Policy. You will have seen an invitation for this on your first visit to this website;
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DISABLE COOKIES
When the organization setting the cookie offers an automatic deactivation tool for this or these cookies, we indicate the name of this organization, the category of cookies it sets as well as a link to its automatic deactivation tool . In all other cases, we indicate the name of the cookies themselves and their source as of the date of this Cookie Policy so that you can easily identify them and disable them if you wish using your browser controls.
If you do not accept the use of these cookies, please deactivate them by following the instructions for your browser set out at the following site (All About Cookies) or use an automatic deactivation tool, if available. However, some services will not work as well if cookies are disabled.
After your initial visit to this website, we may change the cookies we use. This Cookie Policy will always let you know who sets cookies, for what purpose and how to disable them if you check it from time to time.
WHAT TYPES OF COOKIES ARE USED
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Strictly necessary witnesses
These cookies are essential to enable you to navigate the website and access its features. Without these cookies, the services you request (such as navigation from one page to another) cannot be provided.
Performance indicators
We use analytics cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to ensure a high-quality experience by personalizing our offering and quickly spotting and correcting any issues. For example, we may use performance cookies to track which pages are most popular, to determine which method of linking pages is most effective, and to determine why certain pages receive error messages. We may also use these cookies to target articles or services on the site based on their relevance to you based on your use of the website. We or our suppliers do not associate the information collected by these cookies with your personal information.
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Website functionality cookies
We use cookies to provide certain functionality to you. For example, to remember choices you make (such as your username, language or region) or to recognize the platform from which you access the Site and to provide you with enhanced and more personal features. These cookies are not used to track your browsing on other sites.
Targeting Cookies
Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to better target advertising based on you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The aforementioned AddThis cookies are also examples of targeting cookies. Third parties provide these services in exchange for acknowledging that you have visited our website.
When you use the LinkedIn, Facebook or other available sharing buttons, you are directed to a page controlled by those companies, who may set cookies (including targeting cookies), and you will be subject to the cookie policies of those companies. LinkedIn, Facebook or another relevant website, respectively.
Using IP Addresses and Web Logs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our website, and to improve our service to you. An IP address is a numerical code that identifies your computer on the Internet. Your IP address may also be used to collect broad demographic information.
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We may conduct IP address checks to establish the domain you are coming from (e.g. google.com) to get a better picture of our user demographics.
Information from these types of cookies and technologies is not combined with information about you from another source and will not establish your identity.
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Web beacons in HTML emails and webinars
Our marketing emails contain a unique campaign-specific “web beacon” that notifies us if our emails are opened and, combined with other technology, verifies clicks on links within the email. We may use this information for various purposes, including to determine which of our emails are of most interest to you and to ask users who do not open our emails if they wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links we send you. This information may be linked to your personal identity.
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THE COOKIES POLICY DOES NOT COVER THIRD PARTY WEBSITES
Please note that this Cookie Policy does not apply to the privacy practices of third party websites that may be linked to or accessible from this Website, and that we are not responsible for such practices.
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CHANGES TO COOKIE POLICY
We may change the content of our websites and the way we use cookies without notice and, therefore, our Privacy Policy and our Cookie Policy may be modified from time to time in the future. We therefore encourage you to review them each time you visit the Website in order to remain informed of how we treat personal information. ​
This policy was last updated on November 14, 2023.